GOVCLOUD
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All agents

Support Triage

Routes inbound tickets to billing or technical specialist agents based on intent + history.

Sessions 24h
1,248
Active now
1
p95 latency
1810ms
Error rate
0.40%

Session feed

Recent sessions · read-tier-bound

1 active
  • sess_a1b2c3active
    4d ago
  • sess_d4e5f6

    Routed billing dispute to Billing Specialist via Peer Handoff.

    4d ago
Trajectory Store · hot tier · 7d retention · access tier-bound
Sessions 24h
1,248
Active now
1
p95
1810ms
Error rate
0.40%

Session feed

1 active
  • sess_a1b2c3active
    4d ago
  • sess_d4e5f6
    4d ago

Agent Definition

v3.2.1 · 14d ago

Tools
zendesk-searchsalesforce-lookupkb-confluence
Skills
triage-routing-v3pii-redact
Integration Points
APIverified-jwtslackverified-jwt
arn:aws:cfn:us-gov-west-1:0123456789012:stack/agent-triage-prod-stamp/…

Reach this agent

Integration surfaces

APIverified-jwt
https://api.gw.us-gov-west-1.amazonaws.com/prod/agent-triage-prod/v1/invoke
slackverified-jwt
Customer adapter → API endpoint