GOVCLOUD
/

Customer Operations

Build, govern, and operate AI agents in your own AWS account. All data shown is from the team's BYOA platform stack.

Production Agents
5
+1 this week
All deployed inside account 0123456789012
Sessions · 24h
2,022
8.3%
vs prior 24h
Token Spend · 24h
$116.46
12.1%
Bedrock on-demand, all models
Avg Error Rate
2.28%
0.4pp
Driven by Technical Specialist

Compliance posture

90% · 36/40

AU-9 Audit ProtectionS3 Object Lock 7y
SC-12/SC-13 CryptoCustomer-managed KMS
SC-7 Network BoundaryPrivate VPC, no IGW/NAT
AC-6 Least PrivilegePermission boundaries on
CA-7 Continuous MonitoringConfig + GuardDuty + Security Hub
Pack: fedramp-high-rev5Full view

Recent activity

  • Suggestion Pipeline surfaced Outage Bulletin Drafter for review
    23m ago · Customer Operations
  • Subject deletion eu_8c2f4a1b sync phase complete
    4h ago · 2 stores · 17m elapsed
  • Support Triage upgraded to stamp v3.2.1
    yesterday · approved by Marcus Chen
  • Technical Specialist error rate above 5%
    2d ago · CloudWatch alarm

Agents

One agent-stamp stack per row. Click to drill in.

Topology view
AgentModelSessions 24hp95ErrorStampLast deploy
Routes inbound tickets to billing or technical specialist agents based on intent + history.
claude-sonnet-4-61,2481810ms0.40%v3.2.114d ago
Resolves billing disputes, runs refund quotes, and escalates to humans on threshold breach.
claude-sonnet-4-64122400ms1.10%v3.2.114d ago
Diagnoses product issues, runs reproducer scripts, files tickets to engineering.
claude-sonnet-4-61885800ms7.20%v3.2.121d ago
Collects FNOL details, validates policy coverage, hands off to adjuster agent.
claude-opus-4-7963120ms1.80%v3.1.025d ago
Reviews intake, requests human approval over $5k reserves, posts decisions to core system.
claude-opus-4-7784400ms0.90%v3.1.025d ago
DRAFT — collects KYC docs, creates accounts, schedules kickoff. Pending eval scorecard.
claude-haiku-4-5141100ms0.00%v3.2.110d ago
Tool catalog
12
6 org · 6 team
Skill catalog
7
2 pending review
Subject deletions in flight
2
+30d hard-delete window
PROTOTYPE — UI only, no backend. Domain language traced to CONTEXT.md and docs/adr/.